Issues and Terms
- How soon after placing an order does processing begin?
Typically, orders enter the processing pipeline within 1–2 business days after payment confirmation. There may be slight delays during peak periods, but we strive to minimize processing times as much as possible.
- How can I confirm that my order was successful?
Once your order is completed, the system will automatically send a confirmation email to the email address you provided during checkout. If you do not receive this email, please check your spam folder or contact customer service for assistance.
- Can I modify my order details?
If your order has not yet entered the shipping phase, you may contact customer service to request changes to your shipping address or other details. Once an order has been shipped, modifications may no longer be possible.
- How can I contact customer service?
You can reach our customer service team via the email address provided on our “Contact Us” page; we typically respond within 24 hours.
- Do I need to register an account to make a purchase?
No, you do not need to register an account to complete a purchase; you can place an order directly as a guest, making the process simple and quick.
- What should I do if there is an issue with the product?
If the product has quality issues or was damaged during shipping, please contact customer service promptly upon receipt. Provide relevant photos, and we will assist you in resolving the issue.
